A client was having a random conversation with me, he went crazy when I said something about the condition of his dog, which I always do and is very normal for veterinarians. All of a sudden, a random thought hit me, because this was not the first time I saw someone who went crazy while talking to me.
Veterinarians say a lot of things when it comes to pets, which we think are part of an average conversation, but is actually not. In fact, We do this to make our clients feel important and satisfied with what we can offer, but it turns out that it can have a negative impact on them.
- Use of medical terms – I know a lot of medical terms that may be unfamiliar to pet lovers. This should not be a problem, but I tend to forget that I should translate them into layman’s terms. It’s ok if the person will ask me to translate it into terms that he can understand, but in most cases, our clients don’t really ask and just go crazy with these technical terms.
- Too many recommendations – if you visit my clinic, I know that you are expecting the best care for your pet. Veterinarians will also give you too many recommendations as to how you can take care of your pet. It’ll be easier for both of us if you are going to ask for the best solution. Never go crazy when we start to enumerate different solutions, and simply ask for the best option that you can take.
- Real estimates – this is actually something that drives us, veterinarians, crazy. In fact, it is a lose-lose situation for us. If the client asked us for the cost of treatment, it will be hard for us to tell the truth, because if the client finds out, he won’t be back for the treatment. If we are going to give them lower estimates, just to get them back to our clinic, the treatment won’t be enough to treat their pets properly – something that I have no way of getting out.
- Truth about the pet’s condition – if you are going to visit our clinic, you are expecting to have your pet be treated. However, there are some cases, wherein the pet owner would go crazy after hearing the real condition of his pet. For example, if we said to an owner that their dogs liver is failing instead of just saying you need a liver supplement for your dog, they would freak out. This is the reason why we, veterinarians, would simply give simple advice and recommendations when it comes to taking care of your pet.